Health Centar Zagreb
GENERAL TERMS AND CONDITIONS
1. GENERAL PROVISIONS
These General Terms and Conditions govern the rights and obligations of the company HEALING j.d.o.o., Radnička cesta 20A, 10000 Zagreb, OIB: 70257615076 (hereinafter: the “Service Provider”) and the users who use the website healthcentar.com, book appointments through the online booking system or purchase products and services through the online shop.
By using the website, booking an appointment or making a purchase, the user confirms that they are familiar with and accept these General Terms and Conditions.
Relations between the Service Provider and the user are governed by the applicable regulations of the Republic of Croatia, including those governing consumer protection, electronic commerce, obligations and personal data protection.
2. SERVICE PROVIDER DETAILS
HEALING j.d.o.o.
Radnička cesta 20A
10000 Zagreb
Republic of Croatia
OIB (Personal Identification Number): 70257615076
MBS (Court Registration Number): 080966114
Registration authority: Commercial Court in Zagreb
Email: info@healthcentar.com
Phone: +385 1 5605 711
Mobile: +385 91 1555 619
The Service Provider operates through the website:
healthcentar.com
Further details about the Service Provider are available on the Legal notice.
3. SERVICES
Through the website, the Service Provider presents and offers various wellness, body & mind and other services available at Health Centar.
The type, description, duration and price of each service are stated on the website and/or in the online booking system.
The Service Provider endeavours to ensure that information about services, their prices and available appointments is accurate and up to date.
The Service Provider reserves the right to change the range, prices, duration and content of individual services; changes do not apply to contracts already concluded, unless otherwise permitted by applicable regulations.
4. ONLINE APPOINTMENT BOOKING
Users can book appointments online for selected services through the booking system available on the website.
When booking, the user must enter accurate and complete information needed to make the booking.
A booking is considered confirmed when the user receives a booking confirmation by email or when confirmation is otherwise shown in the booking system.
The user is responsible for the accuracy of the information provided when booking.
The Service Provider reserves the right to contact the user to confirm, change or cancel a booked appointment.
5. CANCELLING AND CHANGING APPOINTMENTS
The user can cancel or request a change to a booked appointment in accordance with the cancellation rules stated in the online booking system and/or in the booking confirmation.
If the user cancels an appointment in good time, i.e. within the period set out in the booking rules, they may be entitled to change the appointment or, where applicable, to a refund of the amount paid.
If an appointment is cancelled later than the permitted cancellation period, or the user does not attend a booked appointment, the Service Provider may withhold the refund of the amount paid and/or a free change of appointment, in accordance with the previously published rules for the specific service.
If the Service Provider has to cancel or change an appointment, the user will be notified as soon as possible and, as agreed, offered another available appointment or a refund of the amount paid.
6. PRICES
All prices of services and products stated on the website are in euros.
The price shown to the user before completing the purchase is the total price the user must pay, unless expressly stated otherwise.
The Service Provider reserves the right to change prices. A price change does not affect orders and bookings already made.
7. ONLINE SHOP AND PURCHASE OF GIFT VOUCHERS
Through the online shop, users can purchase gift vouchers and other products or services available at the time of purchase.
By selecting a product or gift voucher, entering the required information and confirming the order, the user sends the order to the Service Provider.
Before completing the purchase, the user will be shown the selected product or service, the quantity, the price and other information relevant to the purchase.
The purchase contract is considered concluded when the Service Provider receives the order confirmation and, where applicable, records successful payment.
The order confirmation and other information related to the purchase are sent to the user electronically at the email address provided at the time of purchase.
8. GIFT VOUCHERS
A gift voucher can be used for the service or services for which it was issued, or for another service if this option is stated for the specific gift voucher.
A gift voucher cannot be exchanged for cash, unless otherwise provided by applicable regulations.
The terms of use, validity period and any restrictions are stated with the individual gift voucher and/or on the gift voucher itself.
A gift voucher may be used by the person for whom it is intended, or by another person to whom it has been lawfully transferred, unless otherwise expressly stated for the specific voucher.
The user is responsible for keeping the details needed to use the gift voucher safe.
In the event of loss or unauthorised use of a gift voucher, the Service Provider is not liable for damage if the voucher was used before the Service Provider was notified of its loss or unauthorised use.
If the value of the service is higher than the value of the gift voucher, the user may, where possible, pay the difference according to the current price list.
9. PAYMENT METHODS
Products and services available through the online shop can be paid for using the payment methods shown during the purchase process.
The user must pay the full amount of the order before the product/service is provided or delivered, unless expressly stated otherwise for a particular service.
If payment is unsuccessful, the order will not be considered duly paid.
10. DELIVERY OF GIFT VOUCHERS
A digital gift voucher is delivered to the email address provided by the user at the time of purchase, after successful payment has been recorded, or within the period stated for the specific product.
The user is responsible for the accuracy of the email address entered.
If physical delivery is available for a particular gift voucher, the delivery terms and costs will be stated before the purchase is completed.
11. RIGHT OF WITHDRAWAL
If the user is a consumer, i.e. a natural person entering into a contract outside their business, trade, craft or professional activity, they may have the right to withdraw from distance contracts without giving a reason, within the time limits and under the conditions set out in the Croatian Consumer Protection Act.
The time limit and method for exercising the right of withdrawal depend on the nature of the specific contract, i.e. whether it concerns the purchase of a product, a gift voucher or a contract for the provision of a service.
The user can submit a withdrawal request by means of an unequivocal written statement sent by email to:
The statement must include details that allow the user and the order to be identified, including full name, email address and details of the order or contract being withdrawn from.
Exceptions to the right of withdrawal
There is no right of withdrawal in cases where this right is excluded by applicable regulations.
For services provided on a specific date or during a specific period, including certain services related to leisure activities, the right of withdrawal may be excluded if the legal conditions are met.
If the consumer has expressly requested that the service begin before the withdrawal period expires, special rules on paying a proportionate share of the service already provided may apply.
The consumer will not have the right of withdrawal in cases where this right is excluded under the Croatian Consumer Protection Act.
12. REFUNDS
If the right of withdrawal is validly exercised, the Service Provider will make a refund in accordance with the applicable regulations and the rules that apply to the specific type of contract.
As a rule, the refund will be made using the same means of payment that the user used for the original transaction, unless expressly agreed otherwise with the user and provided that this does not cause the user any additional costs.
13. LIABILITY AND INFORMATION ABOUT SERVICES
The services provided at Health Centar are intended for relaxation, care, wellness and improving general wellbeing, depending on the specific service.
Information published on the website is for information purposes only and does not constitute a medical diagnosis, nor does it replace an examination, advice or treatment by a doctor or other qualified healthcare professional.
Before using a service, the user must inform the Service Provider of any circumstances that may be relevant to the safe provision of that service, where such notification is necessary.
The Service Provider does not guarantee a specific individual result unless such a result has been expressly agreed or guaranteed for the specific service.
14. CONSUMER COMPLAINTS
The user can submit a written complaint about a purchased product, service, booking or other aspect of the Service Provider's business.
A complaint can be submitted:
by email: info@healthcentar.com
by post: HEALING j.d.o.o., Radnička cesta 20A, 10000 Zagreb
The Service Provider will respond to the complaint received within the period prescribed by the applicable regulations.
In the complaint, the user must state their full name and contact details so that a response can be sent to them.
The Service Provider will endeavour to resolve any dispute amicably.
15. PERSONAL DATA PROTECTION
The Service Provider processes users' personal data in accordance with the applicable data protection regulations.
Detailed information about the processing of personal data is available in the Privacy policydocument, which is published on the website.
Information about the use of cookies is available in the Cookie policy.
16. INTELLECTUAL PROPERTY
All content published on the website, including texts, photographs, graphic elements, logos, design, videos and other materials, is protected by copyright and other intellectual property laws.
Unauthorised copying, reproduction, distribution, modification or other use of the content without the Service Provider's prior written consent is not permitted, except where allowed by applicable regulations.
17. CHANGES TO THE GENERAL TERMS
The Service Provider reserves the right to amend and supplement these General Terms and Conditions.
The current version of the General Terms and Conditions is always available on the website.
Contracts already concluded are subject to the General Terms and Conditions in force at the time the contract was concluded, unless otherwise provided by applicable regulations.
18. FINAL PROVISIONS
If any provision of these General Terms and Conditions proves to be null, invalid or unenforceable, this will not affect the validity of the remaining provisions.
These General Terms and Conditions and the contractual relations between the Service Provider and the user are governed by the law of the Republic of Croatia.
Disputes will be resolved by the court with subject-matter jurisdiction in accordance with the applicable regulations on court jurisdiction and consumer protection.
HEALING j.d.o.o.
Radnička cesta 20A
10000 Zagreb
OIB (Personal Identification Number): 70257615076
Email: info@healthcentar.com
Phone: +385 1 5605 711
Mobile: +385 91 1555 619
General Terms and Conditions last updated: September 2026