{"id":1819,"date":"2026-09-14T13:02:44","date_gmt":"2026-09-14T11:02:44","guid":{"rendered":"https:\/\/healthcentar.com\/?page_id=1819"},"modified":"2026-10-05T14:24:14","modified_gmt":"2026-10-05T12:24:14","slug":"prigovori-i-reklamacije","status":"publish","type":"page","link":"https:\/\/healthcentar.com\/en\/prigovori-i-reklamacije\/","title":{"rendered":"COMPLAINTS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1819\" class=\"elementor elementor-1819\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6651fce e-con-full e-flex e-con e-parent\" data-id=\"6651fce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed4e97f elementor-widget elementor-widget-heading\" data-id=\"ed4e97f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Health Centar Zagreb<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0e36e6 elementor-widget elementor-widget-heading\" data-id=\"f0e36e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">COMPLAINTS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa1689b e-con-full e-flex e-con e-parent\" data-id=\"aa1689b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a59bac1 e-con-full e-flex e-con e-child\" data-id=\"a59bac1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2453e8a e-con-full e-flex e-con e-child\" data-id=\"2453e8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a50eb2 elementor-widget elementor-widget-text-editor\" data-id=\"0a50eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">HEALING j.d.o.o. strives to provide its customers with high-quality services and to ensure professional and fair business conduct. If you are dissatisfied with a service, product, order or any other aspect of our business, you have the right to submit a complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf700af elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"bf700af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">1. How to submit a complaint<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2828d69 elementor-widget elementor-widget-text-editor\" data-id=\"2828d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">You can submit a complaint:<\/p><ul data-spread=\"false\"><li>in person at the Health Centar premises,<\/li><li>by post,<\/li><li>by email to <a href=\"mailto:info@healthcentar.com\"><strong>info@healthcentar.com<\/strong><\/a>.<\/li><\/ul><p class=\"isSelectedEnd\">So that we can handle your complaint as efficiently as possible, we recommend that you include:<\/p><ul data-spread=\"false\"><li>your full name,<\/li><li>your contact details,<\/li><li>the date of purchase, booking or use of the service, if applicable,<\/li><li>the order number or other details that allow the case to be identified, if available,<\/li><li>a clear description of the reason for the complaint,<\/li><li>your request, i.e. how you would like the matter to be resolved.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd60b00 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"dd60b00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2. Complaints about services<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-629dfbd elementor-widget elementor-widget-text-editor\" data-id=\"629dfbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">If you believe that a service was not performed properly or you have another reason to be dissatisfied with the service provided, please submit your complaint without undue delay so that the matter can be considered in a timely manner.<\/p><p>Depending on the nature of the complaint, Health Centar will consider all relevant circumstances, send you a response and, where justified, offer an appropriate solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a175c45 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a175c45\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">3. Complaints about purchases and gift vouchers<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d57599 elementor-widget elementor-widget-text-editor\" data-id=\"3d57599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Complaints about purchases made through the online shop, gift vouchers, orders, delivery of electronic gift vouchers or other products and services can be submitted through the communication channels listed above.<\/p><p class=\"isSelectedEnd\">When submitting a complaint, please include, where possible, the order number or other details that allow the purchase to be verified.<\/p><p>For gift vouchers, the <strong>Gift voucher purchase and use terms<\/strong> published on this website also apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f093cbb elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f093cbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">4. Response to complaints<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e992c57 elementor-widget elementor-widget-text-editor\" data-id=\"e992c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">HEALING j.d.o.o. will confirm receipt of a written complaint and respond to it within <strong>15 days of receiving the complaint<\/strong>, in accordance with the applicable regulations.<\/p><p>The response will contain a statement on whether the complaint is justified and, where necessary, information on how it will be resolved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9651a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0b9651a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5. Record of complaints<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e518304 elementor-widget elementor-widget-text-editor\" data-id=\"e518304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Information about complaints received is processed and stored in accordance with the applicable regulations on personal data protection and other relevant regulations.<\/p><p class=\"isSelectedEnd\">Personal data processed while handling a complaint is used solely to process and resolve the specific request, to fulfil legal obligations and to protect the rights and legitimate interests of the company and its customers.<\/p><p>More information about the processing of personal data is available in our <strong>Privacy policy<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afac556 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"afac556\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">6. Competent authority and further consumer protection<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fedf554 elementor-widget elementor-widget-text-editor\" data-id=\"fedf554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">If you are not satisfied with the way your complaint has been resolved, you may contact the competent authorities and exercise other rights you have under the applicable consumer protection regulations.<\/p><p>For out-of-court resolution of consumer disputes, you can use the competent authorities and accredited bodies for alternative dispute resolution, in accordance with the applicable regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f7c7e4 elementor-widget elementor-widget-text-editor\" data-id=\"6f7c7e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Last updated: September 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Health Centar Zagreb PRIGOVORI I REKLAMACIJE HEALING j.d.o.o. nastoji svojim korisnicima pru\u017eiti kvalitetne usluge i osigurati profesionalno i korektno poslovanje. U slu\u010daju nezadovoljstva uslugom, proizvodom, narud\u017ebom ili drugim aspektom na\u0161eg poslovanja, korisnik ima pravo podnijeti prigovor ili reklamaciju. 1. Na\u010din podno\u0161enja prigovora Prigovor ili reklamaciju mo\u017eete podnijeti: osobno u poslovnim prostorijama Health Centra, putem po\u0161te, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1819","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/pages\/1819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/comments?post=1819"}],"version-history":[{"count":3,"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/pages\/1819\/revisions"}],"predecessor-version":[{"id":3547,"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/pages\/1819\/revisions\/3547"}],"wp:attachment":[{"href":"https:\/\/healthcentar.com\/en\/wp-json\/wp\/v2\/media?parent=1819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}